Job Site Emergency Action
What may initiate an emergency response?
1.) Any hazardous material released/spilled into the environment
2.) Injuries requiring in-patient hospitalization
3.) Utility line strike that results in significant customer/public service interruption
4.) Incidents where the press/media are involved
5.) Serious motor vehicle accidents involving injuries
6.) Fire or explosion requiring an evacuation or fire department response
7.) Trench collapse involving an entrapped worker
8.) Incidents involving workplace violence or terror threat
9.) Onsite inspection from OSHA, Environmental Protection Agency, or any agency/authority
10.) Incident involving a job being shut down
11.) Any demonstration, picketing, protest, or labor disruption at a Miller job
12.) If there is a question about whether an event meets the above criteria, always call and report the incident.
** If there is a question about whether an event meets the above criteria, always call and report the incident. **
Foreman Calls
1.) 911
2.) Safety Manager (listed below)
3.) Supervisor
– Make sure to explain the who, what, and where clearly.
Foreman’s Duties
- Role: Act and respond in emergency situations as outlined by this plan.
- Responsibility: In advance of an incident, designate an acting foreman in the event the foreman is involved in the incident. Ensure the acting foreman has contact information for the Safety Manager and Supervisor, understands notification procedures, and is comfortable with the role of acting foreman.
What to do if the media shows up at the job during or after an incident?
- Instruct your crew not to discuss the details with or near media, family, friends, or community members.
- Foreman to find out from the Safety Manager who will handle the media on site and to direct any questions to that contact if approached.
- Crew members should not share or post photos or videos regarding the incident event on personal or company-provided devices or social media pages.
Helpful hints to protect our company’s reputation
- DO maintain a professional and courteous attitude toward community members
- DON’T make statements to or interact with the media, and don’t speculate about circumstances or causes.
- DO direct questions and requests to the safety manager
- DO say this to the media if pushed: “I can’t provide a comment”
Do not text or email your coworkers or supervisor. Every conversation should be done by phone call.
Safety Managers
EAST REGION | Dan Hopkins | 732-580-6178
GREAT LAKES REGION | Dave Shirley | 616-460-1777
MOUNTAIN REGION / KRS | Randy Sagante | 719-568-2764
MUNICIPAL SERVICES | Travis Nail | 301-502-3502
OHIO REGION | Aaron Hunt | 614-554-3657
MIDWEST REGION | James Hopf | 812-233-1989
SOUTH REGION | Austin O’Hara | 317-518-5388
KS ENERGY SERVICES | Josh Retzleff | 262-613-1425
WEST REGION | Jose Giron | 415-710-2977
Safety Manager Duties
Role: You will receive the first call from the foreman after an incident has occurred. Your primary job is to provide support to ensure the incident is managed safely, effectively, and efficiently.
Safety Manager Calls
1.) Regional Vice President
2.) Vice President of Safety
Responsibilities of the Safety Manager
1.) Respond to emergency situations as outlined in this policy and act as the Safety Officer in larger-scale events requiring safety expertise to support the response and actions being taken. This includes coordinating the securement of the incident scene and ensuring all equipment, tools, and materials are preserved.
2.) Meet with any emergency responders, agency officials, customer representatives, and the foreman to establish a plan for resolving the situation safely and efficiently.
3.) When receiving the call from the crew foreman, remind the foreman during the call:
- A. To stay calm and levelheaded to protect the crew and site
- B. Do not share any photos or videos of the incident
- C. Keep all communication verbal, do not email or text about the incident even if it’s a customer request
- D. Direct all inquiries to the Safety Manager via a phone call
Regional Vice President Calls
1.) If selected to call the customer, only provide high-level details, “Here’s what I know…” without any speculation or assumptions. Provide confirmed facts only.
Regional Vice President Duties
Role: The primary role of the Regional Vice President in an emergency situation is to provide leadership and support to ensure the incident is managed safely, effectively, and efficiently.
SQC Duties
Role: The primary role of the SQC in an emergency is to receive direction from the safety manager on how to support the incident.
SQC Calls
– If SQC receives the first call from the foreman, collect facts and immediately call the Safety Manager with details
- What happened
- Who was involved
- Location of incident
- Time of day, weather conditions, specific details
Remember, crew members should not share or post photos or videos regarding the incident event on personal or company-provided devices or social media pages.
Do not text or email your coworkers or supervisor. Every conversation should be done by phone call.
General Foreman / Superintendents
GF and Superintendent Duties
Role: The primary role of the GF/Superintendent in an emergency is to receive direction from the safety manager on how to support the incident.
GF and Superintendent Responsibilities
Upon initial notification of an emergency situation, some responsibilities might be:
A. Keep all communication verbal and not to email or text about the incident.
B. If there is an injury, potentially visit the employee at the hospital.
C. Support the Vice President with family matters if requested.
D. Ensure resources (monetary and manpower) are available to support the crew in safely, effectively, and efficiently managing the incident.
E. Arrive at the scene as soon as possible (within 30 minutes) or assign a person to take over your role.
F. Work with the CMT to conduct a formal investigation of the incident.
G. Forward all gathered information to the Corporate Risk Manager within 24 hours.
H. Participate in the Root Cause Investigation.
Remember, crew members should not share or post photos or videos regarding the incident event on personal or company-provided devices or social media pages.
Do not text or email your coworkers or supervisor. Every conversation should be done by phone call.
Crisis Management Team Role
This team shall be made up of key leaders who can fulfill the following roles; VP Safety (CMT leader), President, RVP, safety manager, superintendent, communications, risk and legal, human resources, and the job site general foreman or project manager.
Crisis Management Team Responsibilities
A.) The team will be responsible for effectively supporting the recovery of business operations and deal with the aftermath of major incidents once the immediate emergency situation is under control. They will also direct initial and ongoing communication with the owner/operator, media, public, employees, family, and holding company. Examples include: Discuss when to share any Samsara footage with OSHA, Law enforcement, and customer; Advise on joint agreement with the customer; Designate who puts together the report to send to the customer within 24 hours.
B.) The team will determine the Designated Spokesperson if Miller is chosen to handle the media. Review the following points when determining who will be the designated spokesperson:
1.) Who is on-site and well versed to talk with the media?
2.) Once determined, Communications will contact the designated spokesperson to coach and send talking points/statements directly to them.
